Wheel at Home: Frequently Asked Questions
How does it work?
If you’re interested in our wheel at home package, please submit an enquiry form from our web site. We will let you know if your preferred dates are available and email you a quotation. We also send a hire contract for you to read and sign digitally and an invoice for the hire charge if you want to go ahead. Payments can be made by cash, credit or debit cards or by bank transfer. Sorry we do not accept cheques. Equipment will be reserved and your booking confirmed on receipt of payment of the hire charge and signed contract. We are unable to reserve dates without a payment having been made.
Will I have to pay a security deposit?
Yes, we ask for a £200 security deposit to be paid by bank transfer no later than 24 hours before the hire period begins. We do not accept cash, debit or credit cards for security deposits. (We ask for payment by bank transfer as it is the quickest way for us to refund the deposit after checking the returned package contents back at the studio. Our payment provider "Square" can be rather slow at refunding card payments on occasion and we don't wish to hold your money longer than necessary. A refund in cash would require an extra journey).
A request for the security deposit, with our payment details, will be emailed to you along with your booking confirmation. At the end of the hire period the deposit is refunded back to your account. Deductions are only made in exceptional circumstances such as the the event of loss, or damage to equipment.
What about the pots I make?
Clear Glazing and firing of 4 pots is included in the wheel at home package.
If you would like any additional thrown pots to be fired we can do this at a charge of £5 per pot.
If the pots are ready for firing when we collect the potter’s wheel we can take them away then.
If you would prefer more time to let them dry, or to work on them - that’s fine. Please bring them along to the studio when they’re ready. Pots are best transported before they are fully bone dry as they become very brittle and more fragile. Please pack and transport carefully.
The pots will be fired twice in the kiln, firstly to “bisque” then, when cooled, will be coated in a layer of lead free clear glaze and fired a second time to around 1200°C (stoneware). The pottery will have a clear glossy finish and be durable for use.
Can I have colour on my pots?
The Wheel at Home Package includes the use of our standard studio clear glaze. If you wish to add colour to your pots, you can use the coloured clay slips available to purchase separately from our web site. These can be applied to damp clay pots before being returned to our studio. The clear glaze is then applied over the top to give a bright glossy finish.
What if I need to cancel my booking?
Wheel at home bookings can be cancelled at anytime before 6pm on the agreed day of delivery of the equipment. The hire payment and security deposit (if paid) will be refunded.
Is this package suitable for a total beginner?
If you are a total beginner and are approaching this as a bit of fun, we have included step by step instructions and tips to get you started. Producing good quality pots on a potter's wheel is not easy and takes a lot of practice. Some people pick it up more quickly than others. Clearly, those who've had some previous experience and have been shown the basics are likely to get better results (but you never know!)
Always read the manual for safety before use.
Is VAT included in your prices?
We are small business and currently not VAT registered so there is no VAT due on our sales.
Is your equipment PAT tested for electrical safety?
Yes, all our equipment is regularly PAT tested for electrical safety and is formally inspected before each hire. However, anyone hiring the equipment must use it only in acordance with the manual to ensure it remains safe throughout the hire period.
Do you have public liability insurance?
Yes, we have public liability insurance up to £1,000,000. A copy of our public liability insurance certificate is available on request & can be emailed to you.
Is the hire equipment insured?
No, it is the responsibility of the hirer to take out insurance if they so wish. We will happily provide a full valuation on request. You do not have to insure the equipment but you are responsible for the full replacement value until it is returned to us. (approx £450)
Which areas do you cover?
Delivery and Collection is included to destinations within 10 miles of our studio. This covers the following locations: Scarborough, Eastfield, Osgodby, Scalby, Burniston, Cloughton, Staintondale, Hackness, Ayton, Irton, Seamer, Cayton, Wykeham, Brompton, Sawdon, Snainton, Gristhorpe, Flixton, Folkton, Muston, Lebberston, Filey, Staxton, Ganton. (sorry if you’re within 10 miles and we missed you!)
Delivery and Collection is available to destinations beyond this radius but we charge expenses using the following formula:
Distance from YO12 7JH to your postcode according to Google Maps (minus the first 10 miles) multiplied by £2.80 per mile. (This covers delivering to, and coming again to pick up from your address)
e.g. Delivery to YO18 8AF (Potter Hill, Pickering)
distance on Google maps is 18 miles (rounded to nearest whole mile).
Deduct the first 10 miles = 8 chargeable miles.
8 miles x £2.80 per mile = £22.40 total transporation charge.
Can we collect the equipment from you?
Sorry no. For our security we do all deliveries / collection to and from your home address.
What are your opening hours?
We are open by appointment only for workshops and classes and occasional sale days that will be advertised on the home page when these events occur. If you need to contact us you can do so by email: firstname.lastname@example.org or telephone 01723 370808. It’s sometimes hard to pick up the phone when we’re covered in clay, so please leave us a message if you get the answer machine and we’ll get back to you as soon as we can.
Can I hire for longer than the normal hire period?
This hire package is designed for either weekend or midweek hire only. However, if you would like to discuss hiring from us for a longer period please get in touch for a discounted price.
When can I get my finished pots?
Finished pots are typically ready within 4-6 weeks. This allows time for the clay to fully dry before firings, and to fit in with our firing schedule.
During the current Coronavirus restrictions we will hold on to finished pots until a time when it is permissible / safe for you to collect them. If you require your pots sooner, or if restrictions remain for longer than expected, we can carefully pack your pots to post with Hermes (if you wish to pay the cost and accept the risk.)
Finished pots cannot be stored indefinitely so please pick up your finished pots as soon as you are able to.
What if I run out of Clay?
This Package is designed primarily as a leisure activity for novice potters to experience the fun of wheel throwing and not for the production of vast amounts of finished pots. One 12.5Kg bag of clay is included in the Wheel at Home package. As a rough guide for competent wheel throwers, this amount of clay should be sufficient to produce approximately 10-15 breakfast bowls.
Please bear in mind, there is little waste with this activity as clay ‘flops’ can be recycled by kneading to use again. However, if you feel that you need more clay, this can be purchased from our web site in 6Kg or 12.5Kg bags. Any clay left over at the end of the hire period belongs to you to keep.
Can I use my own clay?
You are welcome to use your own clay to practice throwing on our equipment at home. However, we will only fire pots produced from clay we supply. (This is so we can be confident that our firing temperature and glaze used is safe and appropriate)
Will you fire my other clay creations?
Sorry, no! For practical reasons, we are currently only firing wheel thrown work produced as part of the Wheel at Home Package.
Can I just hire the Wheel without tools, clay and firing?
This package is aimed at novice potters with no existing equipment or supplies so includes everything required. If you just want to hire a wheel on it's own then we are happy to discuss this.