What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

Please read The Privacy Policy For Fancy Frog Pottery below:

What type of information do we collect?

Fancy Frog Pottery receive, collect and store any information you enter on our website or provide us in any other way. Any personal information you give to us will be processed in accordance with the Data Protection Act 1998. We respect your privacy. We do not share your details with third parties not connected with the website or the processing and delivery of your order and we will not use your details for any other purposes other than specified below.

Personal Information

We collect personally identifiable information as is appropriate (including name, email, mailing address, phone number, communications); payment details.

You may, however, visit our website anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain website related activities.

Non Personal Information

Fancy Frog Pottery is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

They may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. Software tools may be used to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Why do we collect such personal information? 


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services e.g. to process your booking /order

  2. To provide you with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; e.g. to inform you about similar courses which we provide.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Payment Information
All direct payment gateways offered by Wix.com and used by our business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Fancy Frog Pottery use Square and Paypal to Process payments.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed.

Electronic newsletters

If you decide to opt-in to our mailing list, you will receive emails that may include Fancy Frog Pottery news, updates, related product or service information, e.g.to poll your opinions through surveys or questionnaires etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.

 

For the above mentioned purposes we may contact you via email, telephone, text messages, and postal mail.

Safe storage of information collected.

Personal information shall be kept secure by Fancy Frog Pottery only for as long as it is needed. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Fancy Frog Pottery (where such Data is held).

How can you withdraw consent?

If you don’t want us to process your data anymore, please contact us at louisa@fancyfrogpottery.co.uk or send us mail to: 133 Dean Road, Scarborough, North Yorkshire, YO127JH

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. ,

Fancy Frog Pottery has the discretion to update this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will revise the updated date at the bottom of this page. We will notify you here on this page that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at louisa@fancyfrogpottery.co.uk or send us mail to: Fancy Frog Pottery, 133 Dean Road, Scarborough, North Yorkshire, YO127JH

 

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act 1998.

This document was last updated on 15/05/2021

Privacy Notice for NHS Track and Trace

Recording customer and visitor details: how we use your information in relation to NHS track and Trace.

To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.

By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.

As a customer/visitor of Fancy Frog Pottery you will be asked to provide some basic information and contact details. The following information will be collected:

   the names of all customers or visitors
   a contact phone number for each customer or visitor
   date of visit and arrival time and departure time

The venue/establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.

The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.

NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.

For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).

We require you to complete a form on arrival if you have not already given us full details on booking.

Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.

However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.

Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.

By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).

You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.

You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

[Tim and Louisa Riley are in charge of data protection duties at Fancy Frog Pottery.

We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on www.fancyfrogpottery.co.uk

This privacy notice was last updated on 16/05/2021