What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

Please read The Privacy Policy For Fancy Frog Pottery below:

What type of information do we collect?

Fancy Frog Pottery receive, collect and store any information you enter on our website or provide us in any other way. Any personal information you give to us will be processed in accordance with the Data Protection Act 1998. We respect your privacy. We do not share your details with third parties not connected with the website or the processing and delivery of your order and we will not use your details for any other purposes other than specified below.

Personal Information

We collect personally identifiable information as is appropriate (including name, email, mailing address, phone number, communications); payment details.

You may, however, visit our website anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain website related activities.

Non Personal Information

Fancy Frog Pottery is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

They may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. Software tools may be used to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Why do we collect such personal information? 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services e.g. to process your booking /order

  2. To provide you with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; e.g. to inform you about similar courses which we provide.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Payment Information
All direct payment gateways offered by Wix.com and used by our business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Fancy Frog Pottery use Square and Paypal to Process payments.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed.

Electronic newsletters

If you decide to opt-in to our mailing list, you will receive emails that may include Fancy Frog Pottery news, updates, related product or service information, e.g.to poll your opinions through surveys or questionnaires etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.


For the above mentioned purposes we may contact you via email, telephone, text messages, and postal mail.

Safe storage of information collected.

Personal information shall be kept secure by Fancy Frog Pottery only for as long as it is needed. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Fancy Frog Pottery (where such Data is held).

How can you withdraw consent?

If you don’t want us to process your data anymore, please contact us at louisa@fancyfrogpottery.co.uk or send us mail to: 133 Dean Road, Scarborough, North Yorkshire, YO127JH

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. ,

Fancy Frog Pottery has the discretion to update this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will revise the updated date at the bottom of this page. We will notify you here on this page that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at louisa@fancyfrogpottery.co.uk or send us mail to: Fancy Frog Pottery, 133 Dean Road, Scarborough, North Yorkshire, YO127JH


This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act 1998.

This document was last updated on 22/09/2019